Frequently Asked Questions
How do I reserve the Multi-Purpose party room? First, check the MPR calendar for room availability by selecting menu item Amenities/MPR Calendar. Select the Multi-Purpose Room Calendar and review it for open dates and times. After deciding on a date and time, next submit a Multi-Purpose Room and Conf Room Reservation form found under menu item eForms. The reservation request form contains the room policies and rental rates. After submitting your request you will receive an email response once the request has been processed.
When do I need to submit an ACC (Architectural Control Committee) modification request form? You must submit a request form for all exterior modifications. Some examples that require an ACC form are replacing your fence, painting your house (even if the same color), adding a pool and/or patio, adding an addition to your home, installing a shed, installing new landscape beds and/or borders. If you are in doubt, please email the office at wellingtonhoa@verizon.net.
How do I submit an ACC (Architectural Control Committee) modification request form? You may submit a request form from the website. Under menu item eForms select ACC - Architectural Control Modification Request and complete the form. You may attach one document to the request form. If you need to provide additional material please email it to the office at wellingtonhoa@verizon.net or drop it in the lockbox located outside the clubhouse front door. You will be contacted if additional information is required for the review committee. The review committee has up to 31 days to review your request but average review time is usually much less. Once the review committee has processed your request you will be sent a letter approving or denying your request. Most requests are approved.
How do I reserve a tennis court? The tennis court reservation logbook is located in the black mailbox located by courts 2 and 3. The court reservation policy is included in this logbook.
What classes are offered at the clubhouse and how do I register? Are the classes free? The Fitness Center offers free group exercise classes that do not require registration. The current month’s calendar of classes is available at the clubhouse and on the website under menu item Fitness Events. Other fee-based classes are available from businesses which have rented space from the association. Information and registration for these classes must be obtained from the business.
What can I do about my neighbor’s loose or barking dog? Pet and animal concerns should be addressed to the Town Animal Services Department (972-874-6390) during normal business hours or the Town Police Department’s non-emergency number (972-539-0525) after hours.
Who should I contact about a street light being out? If you live east of Bruton Orand Boulevard or Simmons Road you should contact CoServ at 1-800-274-4014 to report a street light out. If you live west of Bruton Orand Boulevard or Simmons Road you should contact TXU at 1-888-313-6862 to report a street light out. The electric company will need information on the light’s location.
Who should I contact about a vehicle parked in the street? Vehicles may be parked in the street but must have current registration tags and move every few days. If you would like to report an inoperable vehicle please contact the Town Police Department at 972-539-0525.
I received a code violation notice from the HOA and don’t know if I should respond? If you resolve the violation within the timeframe specified in the notice you do not need to respond. If you need additional time or would like to discuss the issue, please email the code enforcement staff member at wellingtoncodes@verizon.net.
How do I get an access card or the gate code? New residents should schedule an orientation with the Fitness Director 972-874-8329. Replacement cards may be purchased thru the Fitness Director’s office as well. Every year the new gate code is included on the March dues statement.
Who should I contact if I have a question about my dues? Statement and collection questions should be directed to Guardian Association Management 972-458-2200 email: accounting@guardianllc.net.
Who should I contact to get information about the Sharks Swim Team? The Sharks Swim Team is an organization independent of the association. Please visit their website.
How much are dues and what does it pay for? Effective March 1, 2010 dues are $640 a year. Dues are paid semi-annually on March 1 and September 1, the semi-annul amounts are $320 each pay period.
Mail payments to: Wellington of Flower Mound
c/o Guardian Association Management
P.O. Box 66514
Phoenix, AZ 85082-6514
Dues are used to maintain and enhance the many amenities available to the Wellington homeowner: clubhouse and fitness center, pools, playgrounds, courts, hiking trails, landscaping, etc.
